Depending on the level of management service you require, we have established three levels of service available to clients. These service packages allow you to be as involved (or not) in the holiday lettings operation of your holiday accommodation as you wish.

Bronze: Newquay-Apartments are employed to market the property in order to achieve optimum bookings. Newquay-Apartments are also responsible for customer liaison, enquiries, booking requests and payment. All maintenance, cleaning, key collection and emergency situations are the responsibility of the property owner.

Silver: Newquay-Apartments are employed to market the property in order to achieve optimum bookings. Newquay-Apartments are also responsible for customer liaison, enquiries, booking requests and payment. Newquay-Apartments will also coordinate key collection, provide welcome information packs and arrange cleaners for change-over days. Owners are responsible for general maintenance and renewals on the property.

Gold: A comprehensive service including coordination of general and emergency maintenance. Newquay-Apartments are employed to market the property in order to achieve optimum bookings. Newquay-Apartments are also responsible for customer liaison, enquiries, booking requests and payment. Newquay-Apartments will also coordinate key collection, provide welcome information packs and arrange cleaners for change-over days.

	BRONZE	SILVER	GOLD
Sales and Marketing	*	*	*
Administration and Booking	*	*	*
Furnishing	*	*	*
Key Holder Service		*	*
Welcome Information Pack		*	*
Cleaning Service		*	*
Maintenance (general, annual and emergency)			*

Administration and Booking Service:
Our dedicated reservationists are available from 8am to 10pm to respond to enquiries, check availability, take bookings and send confirmations. We offer an efficient booking service with experienced methods and booking systems. Our finance department will be responsible for collating monies and for issuing payments to property owners.

Marketing:
We offer a full in-house marketing service via our local, friendly and experienced marketing department, with first hand knowledge of the market in which we operate. We have put together a pro-active marketing campaign that embraces many forms of media including innovative online promotion.

All properties are featured on our high ranking website. Our online availability shows real time bookings linked directly from our website to our booking system.  Advertising is mainly carried out via web based mediums although some traditional media advertising is also used. Late availability will be marketed via our website and Google Adwords. Database managements will ensure past, present and future customers receive relevant mailings and seasonal e-newsletters.

Adverts are also placed in the local tourist board guides including the Newquay Guide and Cornwall Guide as well as via a number of online tourism directories.

Furnishing:
We have established good working partnerships with many local companies and are happy to advise you with regards to fixtures and fittings in line with the VisitBritain quality standards in order to achieve an appropriate star rating, as well as advice on how to make the property more attractive to the potential holidaymaker. 

For our Silver and Gold clients, we also offer:

Key Holder Service:
Property Keys are held at The Bay Hotel from where customers can collect them 24hrs a day. A direction map will be supplied with each set of keys and a 24hr telephone number given in case of emergency.

Welcome Information Pack for your guests:
Welcome information packs will be provided to your guests with information on local events, attractions and service providers. Money off vouchers and special offers will be included where relevant.

Cleaning Service:
Our dedicated housekeeping service will be responsible for ensuring the property is thoroughly cleaned on the change-over day leaving the property neat and tidy for the next arrivals.

Our Gold clients will receive our full management service, including:

Maintenance (general and emergency):
We have established reputable and preferred contractors that we use to provide you with piece of mind that any of the work carried required at your property will be done by reliable, qualified tradesmen in good time, and reasonable priced.